The core promise
30-day money-back guarantee on every CleverlyBox lifetime license. If within 30 days of your purchase you decide CleverlyBox isn't the right fit, email us and we'll refund the full purchase amount. No survey. No save-offer loop. No pro-rating math. One email, one refund.
We make this offer because asking someone to migrate an email program is a serious commitment. The 30-day window is meant to give you enough time to actually run your email operation through CleverlyBox — set up your sending provider, import your list, run a few campaigns, evaluate the results — and decide if it's earned its place in your stack.
Who's eligible
Any first-time purchase of a CleverlyBox lifetime license tier (Starter, Pro, or Agency) is eligible for a full refund within 30 days of the purchase date.
Eligibility applies regardless of:
- How much you used the platform during those 30 days.
- How many campaigns you sent.
- Whether you're a solo operator, a SaaS team, or an agency.
- Where you bought the license (direct from CleverlyBox or via authorized launch partners — please reach out to the original seller for partner purchases).
What's refundable
The full amount of your initial license purchase. If you bought:
- Starter ($49): $49 refund.
- Pro ($79): $79 refund.
- Agency ($149): $149 refund.
Tier-upgrade deltas (e.g., the price difference paid when upgrading from Starter to Pro) are also refundable within 30 days of the upgrade purchase.
What's not refundable
The following are outside the refund window or scope:
- Purchases older than 30 days. Beyond the 30-day window, lifetime license fees are non-refundable. We deliberately don't track per-feature usage to determine "fair partial refunds" — the model is "30 days, full refund or no refund."
- Sending costs. CleverlyBox doesn't include the cost of sending email through your connected provider (Amazon SES, SendGrid, Mailgun, etc.). Those fees are billed by the provider directly. We can't refund payments you made to AWS, SendGrid, or anyone else.
- Add-on services that have been consumed. If you purchased a paid add-on (e.g., a one-time list-verification credit, a setup-assistance package, a custom-domain consultation) and the service has already been delivered, that portion is non-refundable. The platform license refund is unaffected.
- Accounts terminated for violation of acceptable use. Accounts terminated for violations of our Terms of Service (sending spam, fraudulent campaigns, malware, etc.) are not eligible for refund. We document the violation and the basis for termination in every such case.
- Refund-abuse cases. If a refund is requested after credible signs of intent to abuse (e.g., the buyer has already used the platform's commercial license to set up sub-accounts and resell, then requested a refund), CleverlyBox reserves the right to decline. These cases are extremely rare but documented when they occur.
How to request a refund
One email. That's the entire process.
Send a message to support@cleverlybox.com with:
- Subject line: "Refund request"
- The email address on your CleverlyBox account.
- Optionally: a one-line note about why CleverlyBox didn't work — useful for us to learn from, but not required.
That's it. No support call. No "before you go" save-offer modal. No survey to fill out. Our team confirms eligibility (purchase date within 30 days) and processes the refund.
If you'd rather skip the email entirely, you can also request a refund from inside the dashboard — Account Settings → Billing → Request Refund — which routes the same workflow.
Processing time
Once your refund request is received:
- Confirmation: We confirm receipt within 1 business day.
- Refund initiated: Within 1–2 business days of confirmation.
- Funds back on your card / payment method: 5–7 business days, depending on your bank or card issuer's processing time. Some payment methods may take up to 10 business days.
Refunds are processed back to the original payment method used for the purchase. If your original payment method is unavailable (e.g., a closed bank account or expired card), we'll work with you to identify an alternative path — see the FAQ below.
What happens to your data on refund
When your refund is processed, your CleverlyBox account becomes inactive. You retain the ability to log in and export Your Content (subscriber lists, campaign content, automation definitions) for 30 days following the refund. After that 30-day window, the account and Your Content are deleted in accordance with our Privacy Policy.
If you want to ensure your data is exported before the deletion window closes, do so within the 30-day post-refund window. We can extend the window upon request if you need more time — just email support.
FAQ
How long does the refund actually take to hit my account?
From the moment we confirm your refund request: 1–2 business days for us to initiate, then 5–7 business days for the funds to appear in your account. Total typical time: under 10 business days. Some banks/issuers are slower; if it's been more than 10 business days, email us and we'll send you the transaction reference to share with your bank.
Will I lose all my data if I request a refund?
Not immediately. After the refund is processed, you have 30 days to log in and export your subscriber lists, campaigns, and automations. The export is a CSV/JSON download — same format you can re-import into another platform. After 30 days post-refund, the account and data are deleted per our Privacy Policy. Need more time? Email support — we extend the window on request.
Can I rebuy CleverlyBox later if I change my mind after a refund?
Yes — but at then-current pricing. The launch-cohort lifetime price ($49 / $79 / $149) is valid only while the founders' cohort is open. If the cohort closes between your refund and your re-purchase, the price reverts to whatever pricing model is in effect at that time (typically monthly SaaS). The refund doesn't preserve your seat in the launch cohort.
What if my original card is closed or expired?
Email support and let us know. We'll work with our payment processor to identify an alternative — typically a wire transfer or refund to a verified alternate card on the same account. This adds a few extra business days to the processing time but doesn't affect the refund itself. Note: we cannot refund to a card or account that doesn't belong to the original purchaser, for fraud-prevention reasons.
Are partial refunds available (e.g., I used it for 60 days and want partial money back)?
No, by design. We deliberately don't track usage-based refund eligibility because that creates an adversarial relationship between platform and customer ("did they use too much to deserve a refund?"). Inside 30 days, full refund. After 30 days, no refund. Clean rules, no math arguments.