Three ways in, depending on what you need. Every message is read by someone who can actually do something about it — we reply to all of them.
Stuck on a sending provider, an import, an automation that won't fire, a DNS record that won't verify? Email support directly and include the account address you signed up with — it saves a round trip.
[email protected]Pricing questions, or you're sending more than half a million emails a month and need the quotas lifted. Read the plans first — most answers are on the pricing page — then tell us your list size and current platform.
See pricing & high volume →Already on a plan? Sign in and raise it from the dashboard. Your account, plan and sending configuration come attached, which is usually the difference between one reply and four.
Sign in →Fill this in and we'll route it to the right person internally. The more detail you give us, the fewer times we have to ask.
Pick the sales topic and include three things: your use case, your list size, and the platform you're on today. That's usually enough for us to answer in one reply instead of three.
Raise it from inside the dashboard after signing in. Your account, plan, sending configuration and recent campaign history come attached automatically, so we can look at the actual problem rather than reconstructing it over email.
From your account dashboard — billing lives there and you can change tier or cancel yourself, without talking to anyone. Your contacts export to CSV whenever you want them. If something in billing looks wrong, email support with the billing topic.
Tell us the volume and we'll price it properly rather than making you buy a tier that doesn't fit. Start on the pricing page — the high-volume section explains what changes above the tiers.
Same address, with the partnership or press topic in the subject line. It gets routed internally.
The free plan takes a minute to set up and answers most of the questions faster than we can.